Privacy Policy for Flickcall

TLDR; - Policy in plain English

• We don't sell any kind of data to advertisers. Not now, not ever.
• Your video calls and chats stay between you and your friends. We use peer-to-peer technology, which means your conversations go directly to the other person—they don't pass through our servers. In cases where peer-to-peer communication is blocked for a user, communication is encrypted and routed by our servers to overcome the block. This encryption is mandatory and enforced by the browser. Read more.
• The extension has zero third-party trackers—no Google Analytics, no advertising pixels. Our website (https://flickcall.com) uses analytics (Google Analytics, Amplitude) to measure traffic—which is industry standard—but the extension itself is completely third-party tracker-free.
• We do collect anonymized technical information when Flickcall services are active on streaming platforms. The information includes pretty standard stuff like browser details and user interactions that are necessary for core functionality, monitoring services, and optimizing the product.
• If you create a Flickcall account, your name and email address will be stored with us. You have full right to delete the data here.

Policy in detail

This policy covers both the extension (our core product) and its website https://www.flickcall.com.

Consent

By using our website and browser extension, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect as part of extension

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Personal Information

If you create an account with us or contact us directly, we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Whenever a call to our servers is made, IP address is collected as part of standard internet protocol. This IP address is deleted within 15 days.

Technical Information

We are a privacy-focused company that uses peer-to-peer technologies to communicate. To ensure the health of our services, we use technical usage data including but not limited to:

• Device and browser information.
• Randomly generated install ID.
• User activity like clicks within Flickcall window and logo, time taken to communicate with other peers, network connectivity, page URL and which features of products are being used.
• Extension version, installation date, source of install.

Information we collect as part of website

• Only applicable when you visit Flickcall website.
• Device and browser information.
• Includes 3rd party SDKs (Google Analytics, Amplitude) to monitor traffic on these pages.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our services.
• Debug any issues faced by users.
• Understand and analyze how you use our products.
• Develop new products, services, features, and functionality.
• Communicate with you, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Aggregate anonymized data to detect trends and anomalies across streaming platforms. This data is never tied to individual users.
• Find and prevent fraud.
• The data collected from extension is never shared with any ad provider or used internally to target ads. For data collected on website, please refer to 3rd party policies google analytics and amplitude.

Log Files

Flickcall follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the extension, and gathering demographic information.

Stripe Integration

As part of our services, we have integrated Stripe as a payment processor to facilitate transactions made on our platform. When you make payments using our services, Stripe may collect and process certain personal data on our behalf, including payment information. Stripe's data processing activities are governed by their own privacy policy. We recommend reviewing Stripe's privacy policy to understand how they handle your personal data.

IP2Location Integration

Flickcall is using IP2Location.io IP geolocation web service. This service is used during payment processing to determine the state, city and zip of the user using the IP address. We recommend reviewing IP2Location's privacy policy.

Advertising Partners Privacy Policies

Not applicable.

Cookie Usage

This privacy policy covers website and extension. The extension neither uses cookies nor integrates any 3rd party analytics/advertising SDKs, keeping user privacy safe. The website https://www.flickcall.com, that is used to publish information about the product uses Google analytics & Amplitude to monitor usage.

CCPA Privacy Rights (Do Not Sell My Personal Information)

None of the data is sold to any third party for any purpose whatsoever. Third party analytics tools like amplitude and google analytics are used to track performance where data is kept in anonymised form.

GDPR Data Protection Rights. How to request for deletion of data?

You have full rights over your data. If you wish to delete your account and associated data, please log in to your account and go to delete account to request deletion of your data. We keep 30 days grace period in case user changes their mind and wants to restore data. During this time user can revert the action. Within next 30 - 60 days our batch process will run and delete all the data associated with that account.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Flickcall does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Questions? Email us at [email protected].

Link to Terms of Service